My husband and I have had nothing but grief when dealing with the insurance company Great West Life. I don’t usually write about specific companies, but in this case, I thought it might be useful for others who have the same grievances. Below are just a few reasons why I would NOT recommend Great West Life to any employers who are currently seeking a Group Benefits provider.
Their Customer Service is TERRIBLE.
For a while, both my husband and I had coverage under Great West Life through our employers. We found that the customer service was terrible any time that we had to call to inquire about our claims. In fact, at one point, my husband had asked to speak to a contact centre agent’s supervisor, and the agent put my husband on hold for approximately 38 minutes. So, while holding with the agent, my husband called and spoke with another agent and was finally able to speak to a supervisor. It was only after speaking with a supervisor that his dental claim was finally paid, after about a month and a half of senseless waiting.
